Meet The Team – Bob

October 1, 2020

In the latest instalment of our Meet The Team series, we introduce Bob. 

Bob joined the Titus team as a Service Desk Analyst. His responsibilities at Titus involve monitoring and actioning the helpdesk and assisting our clients with any platform difficulties that they have. Since joining the team, Bob has made an incredible difference to the level of support we provide. And on top of his day to day tasks, he has drawn from his wealth of experience to improve the support teams overall efficiency and its processes. 

Below we sat down with Bob to learn more about his past work experiences, his role at Titus and his out of office interests:

What are your past work experiences?

I’ve spent the last 5 years at BTL as a Continuous Improvement Analyst, carrying out root cause analysis on defects. Prior to that, I worked on their service desk as an Analyst and then also as a Service Desk Supervisor. Going further back from there, I have worked in a number of different roles at UKAR (formerly Bradford & Bingley) such as data analysis, resource forecasting, planning & system support.

What attracted you to the role at Titus?

I've was looking for a company that's innovative, modern and that has a sense of community. I feel that Titus ticks all those boxes and my future here looks really exciting.

What do you enjoy most about this role?

Moodle is a great product and I enjoy to getting hands-on with it. We do fantastic work here and it's rewarding to be involved with something that feels worthwhile.

Your top 3 favourite books? 

Carrion Comfort, American Psycho & The Shining.

What are your interests outside of the office? 

Outside of work, I am a semi-professional actor. I've played the likes of Dracula, Scrooge and Mr Darcy on stage as well as some roles in some short films.

If you could pick up a new skill in an instant what would it be? 

I'd love to be able to play the guitar, but I have neither the dexterity nor the patience.

Do you have any favourite quotes?

“Hard times create strong men, strong men create good times. Good times create weak men, weak men create hard times”.

If you would like to find out more about Bob’s role, or interested in speaking to us about our Moodle or Moodle Workplace services, get in touch below.

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Phuong Nguyen Hong

Digital Marketing Executive

Super talented, unflappable and very funny, Phuong supports the whole marketing team in her role as Digital Marketing Executive. Phuong holds a bachelor’s degree in Business Administration and recently completed a master’s degree in Management and Marketing. Originally from Hanoi in Vietnam, Phuong is now based in the UK and climatising brilliantly to our weather and food.

Phuong owns a food review Instagram page as travelling and food are her passion. She also has a cute little french bulldog.

Ellie Sharkey

Head of Marketing

Ellie was the first woman to join Titus and has paved the way for many more since then. After studying for a degree in Fashion and Marketing, Ellie was lucky to find herself at fashion weeks and photoshoots.

Now she’s switched from talk of the front row to front end design and has brought loads of transferable knowledge to Titus. Ellie has also found a real passion for tech, especially in the learning sector, helping clients create positive change for their organisations.

Callum Barrett

Senior Brand Executive

As one of the youngest people at Titus but at the same time one of the oldest serving members of the team, Callum has graced Titus with his broad smile and positive attitude for over 5 years now. As a key member of the marketing team, Callum works across all areas, both on and offline, to ensure that all Titus brands and communication are on point.

After missing out on the opportunity to go to University the first time around, management encouraged him to enrol in our course alongside his work. He is now studying to achieve his Level 6 Diploma in Professional Digital Marketing.

Dec Connolly

Acquisition Marketing Manager

Always bringing innovation and new ideas, Dec studied a degree in Journalism but found his passion in digital marketing. Dec has also worked in marketing for one of the countries biggest retailers and within the property sector.

Outside work, Dec Co-founded a news publication where he collaborated with global brands like Uber, Amazon, BooHoo and countless SMEs.