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Our Customer
Success Team

The success of your platform is our priority,

The success of
your platform is
our priority

From the moment your site goes live, we are committed to building lasting connections.

Our dedicated Customer Success Team works as your strategic partner, blending passion and enthusiasm with our knowledge and expertise to ensure you are maximising your return on investment.

Our purpose is to support the achievement of your business goals through the use of our solution.

A tailored success plan,
just for you

Together through consultation, we’ll develop a success plan that aligns with your vision. We identify key milestones and monitor your progress towards achieving these goals, making sure to celebrate all the small wins along the way.

We understand you’ve made the commitment and investment into your solution, as such, our team’s dedication to your success ensures you’re in safe hands  with regards to developing and growing your platform

Personalised collaboration, just for you

We know that every organisation is different, which is why we seamlessly adapt our approach and communication style to your preferred method of  collaborating.

Whether it’s a monthly review of your usage, a quarterly face-to-face workshop or a strategic review of progress towards your goals, we ensure every interaction is both convenient to you and adding value to your investment

Leveraging industry experience for your success

 

Our extensive experience across multiple industries gives us unique insights into the tactics and strategies that drive engagement and success.

We provide access to a wealth of knowledge from Titus experts, leveraging best practices to support your unique journey and help you excel.

Alongside this, we will recommend new features to enhance your platform and consistently advocate for your needs, by feeding your insights into our product development team.


A partnership built on your success

By making your platform success our utmost priority
we ensure you have the support, resources and expertise essential to thrive.

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Phuong Nguyen Hong

Digital Marketing Executive

Super talented, unflappable and very funny, Phuong supports the whole marketing team in her role as Digital Marketing Executive. Phuong holds a bachelor’s degree in Business Administration and recently completed a master’s degree in Management and Marketing. Originally from Hanoi in Vietnam, Phuong is now based in the UK and climatising brilliantly to our weather and food.

Phuong owns a food review Instagram page as travelling and food are her passion. She also has a cute little french bulldog.

Ellie Sharkey

Head of Marketing

Ellie was the first woman to join Titus and has paved the way for many more since then. After studying for a degree in Fashion and Marketing, Ellie was lucky to find herself at fashion weeks and photoshoots.

Now she’s switched from talk of the front row to front end design and has brought loads of transferable knowledge to Titus. Ellie has also found a real passion for tech, especially in the learning sector, helping clients create positive change for their organisations.

Callum Barrett

Senior Brand Executive

As one of the youngest people at Titus but at the same time one of the oldest serving members of the team, Callum has graced Titus with his broad smile and positive attitude for over 5 years now. As a key member of the marketing team, Callum works across all areas, both on and offline, to ensure that all Titus brands and communication are on point.

After missing out on the opportunity to go to University the first time around, management encouraged him to enrol in our course alongside his work. He is now studying to achieve his Level 6 Diploma in Professional Digital Marketing.

Dec Connolly

Acquisition Marketing Manager

Always bringing innovation and new ideas, Dec studied a degree in Journalism but found his passion in digital marketing. Dec has also worked in marketing for one of the countries biggest retailers and within the property sector.

Outside work, Dec Co-founded a news publication where he collaborated with global brands like Uber, Amazon, BooHoo and countless SMEs.