We care about our customers and are committed to providing an excellent customer experience, however, should a customer feel the need to log a complaint we want to ensure that it is dealt with swiftly and appropriately.
Customers can raise a complaint through several channels: By calling support: +44 (0)113 3200 346, by emailing: hello@tituslearning.com or in writing to Complaints, Titus Learning, Salts Mill, Victoria Road, Saltaire, Shipley, BD18 3LA
All complaints will be logged and responded to within 24 hours. We aim to resolve all complaints within 21 working days. Unless otherwise requested complaints will be handled in writing, but from time to time we may arrange follow up calls with complainants to investigate and discuss the complaint further.
All complaints received will be treated with confidence and respect. If you are unhappy with the outcome of the complaint you can escalate to the Managing Director, Duncan Marrison, duncan.marrison@tituslearning.com.
Super talented, unflappable and very funny, Phuong supports the whole marketing team in her role as Digital Marketing Executive. Phuong holds a bachelor’s degree in Business Administration and recently completed a master’s degree in Management and Marketing. Originally from Hanoi in Vietnam, Phuong is now based in the UK and climatising brilliantly to our weather and food.
Phuong owns a food review Instagram page as travelling and food are her passion. She also has a cute little french bulldog.
Ellie was the first woman to join Titus and has paved the way for many more since then. After studying for a degree in Fashion and Marketing, Ellie was lucky to find herself at fashion weeks and photoshoots.
Now she’s switched from talk of the front row to front end design and has brought loads of transferable knowledge to Titus. Ellie has also found a real passion for tech, especially in the learning sector, helping clients create positive change for their organisations.
As one of the youngest people at Titus but at the same time one of the oldest serving members of the team, Callum has graced Titus with his broad smile and positive attitude for over 5 years now. As a key member of the marketing team, Callum works across all areas, both on and offline, to ensure that all Titus brands and communication are on point.
After missing out on the opportunity to go to University the first time around, management encouraged him to enrol in our course alongside his work. He is now studying to achieve his Level 6 Diploma in Professional Digital Marketing.
Always bringing innovation and new ideas, Dec studied a degree in Journalism but found his passion in digital marketing. Dec has also worked in marketing for one of the countries biggest retailers and within the property sector.
Outside work, Dec Co-founded a news publication where he collaborated with global brands like Uber, Amazon, BooHoo and countless SMEs.
