ISO 9001 – Now we’ve got it, but what does it mean?

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ISO

If you’ve looked at the Titus Learning website recently, you may have seen a peculiar badge on our footer which wasn’t there previously, that badge is our ISO 9001 certification which we were recently awarded.

What is the ISO 9001 certification?

Firstly, a quality management system (QMS) is the processes a business has in place to meet customers’ needs and requirements. These cover a number of different areas such as the way a business handles customers’ data, the process of completing support tickets, all the way through to how a company answers the phone and addresses peoples’ enquiries. All businesses will have a quality management system to some degree.

The ISO 9001 is the international standard for a quality management system, a framework applicable to all businesses worldwide to measure the strength of their QMS. In order to achieve the ISO 9001 certificate, a company must go through a rigorous process which examines all their current procedures and offers suggestions and improvements they can implement to meet the framework. Once a company meets this framework, this certifies the companies ability to consistently provide products and customer services that meet customer and regulatory requirements. The ISO 9001 framework also sets in place procedures that make sure a company constantly strives to improve these procedures.

What does it mean for Titus Learning customers?

Essentially, this means that the products and customer service that we offer to you will be better and will constantly continue to improve. We’ve aligned our business procedures with the ISO standards to demonstrate our commitment to constantly proving the best service we possibly can.

Here at Titus Learning, we have always prided ourselves with the service we can offer you, our customers, and have always sought to break the mould on what a business should expect from their LMS provider. Through us undertaking the ISO 9001 standard, we have reaffirmed our commitment to this promise.

To understand more about how this certificate may affect your customer experience, please get in touch on the button below to speak to one of the team.

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