The GovLab is an operations research centre based at New York University’s Tandon School of Engineering, founded in 2012. Its mission is to provide innovative solutions that improve the ability of institutions — including governments — to work more openly and efficiently through the use of modern technologies, make better decisions and solve public problems.
While GovLab had some e-learning experience, having already delivered the Solving Public Problems program to thousands of learners in 80 countries, they had identified a number of areas for improvement. Following a tender process, they appointed Titus to work on a new solution which would better address program engagement, social learning, and credentialing in partnership with Northeastern University, along with more detailed profiling of learner preferences and advanced platform analytics, among other goals.
Titus delivered a Moodle 4.0 LMS implementation complete with a purpose-built UX-friendly theme, customised to address GovLab’s specific requirements.
Titus proposed and demonstrated Moodle 4.0 as the best-in-class solution to meet the specific needs laid out in the initial RfP published by GovLab and the detailed requirements captured during the initial consultancy period.
Built-in support for collaborative and social learning techniques, SCORM compatibility to allow the import of content packages, and native functionality for compliance and certifications were among the key factors that led GovLab to select Moodle as its preferred platform.
A key aim of the project was to improve learner engagement rates — prior to working with Titus, GovLab had recorded course completions of only 1%.
Titus implemented a custom Moodle theme, designed in-house based on usability and UXD best practices, to simplify onboarding and reduce barriers to entry, as well as training the GovLab team in using Moodle’s analytics and reporting tools to identify inactive learners at risk of dropping out.
As GovLab already had a suitable hosting environment in place, Titus installed the new Moodle 4.0 platform on their servers, while maintaining remote management access.
This allows Titus to monitor, update and optimise the platform as required, without the involvement of GovLab admin staff, resulting in a seamless user experience.
Super talented, unflappable and very funny, Phuong supports the whole marketing team in her role as Marketing Assistant. Phuong holds a bachelor’s degree in Business Administration and recently completed a master’s degree in Management and Marketing. Originally from Hanoi in Vietnam, Phuong is now based in the UK and climatising brilliantly to our weather and food.
Phuong owns a food review Instagram page as travelling and food are her passion. She also has a cute little french bulldog.
Ellie was the first woman to join Titus and has paved the way for many more since then. After studying for a degree in Fashion and Marketing, Ellie was lucky to find herself at fashion weeks and photoshoots.
Now she’s switched from talk of the front row to front end design and has brought loads of transferable knowledge to Titus. Ellie has also found a real passion for tech, especially in the learning sector, helping clients create positive change for their organisations.
As one of the youngest people at Titus but at the same time one of the oldest serving members of the team, Callum has graced Titus with his broad smile and positive attitude for over 5 years now. As a key member of the marketing team, Callum works across all areas, both on and offline, to ensure that all Titus brands and communication are on point.
After missing out on the opportunity to go to University the first time around, management encouraged him to enrol in our course alongside his work. He is now studying to achieve his Level 6 Diploma in Professional Digital Marketing.
Always bringing innovation and new ideas, Dec studied a degree in Journalism but found his passion in digital marketing. Dec has also worked in marketing for one of the countries biggest retailers and within the property sector.
Outside work, Dec Co-founded a news publication where he collaborated with global brands like Uber, Amazon, BooHoo and countless SMEs.