Moodle Workplace

eCommerce Functionality

Large User Base

The new Moodle Workplace platform has allowed us to share technical information easily throughout NR, route operators and our supply chain.

A single learning platform to support up to 100,000 users.

Founded in 2002, Network Rail manages much of the railway network in the United Kingdom — handling over 20,000 miles of track for the transport of people and freight, running 20 of the largest stations in the UK, and supporting around 1.7 billion passenger journeys each year.

The L&D team at Network Rail designs, develops and delivers comprehensive training, ensuring that everyone who works or operates on the rail system is adequately trained and up-to-date with the knowledge to do their job. This training is not only for internal staff but also for around 800 partner agencies or sponsor organisations in the industry and in their own supply chain.

Following a competitive tender process, Titus was appointed to develop a
bespoke multi-tenancy solution based around the Moodle Workplace platform—hosted in the Amazon Web Services cloud and including a full management, support and training package.

At a glance

Moodle Workplace — making the most of multi-tenancy.

Our work with NR delivered a GDPR-compliant learning management system with multiple sub-platforms for each organisation within their supply chain and network – all managed centrally from a single installation.

A key part of the project was integrating the Moodle Workplace platform with NR’s internal Oracle management system for the seamless transfer of user data.

A platform that grows with the organisation

In order to accommodate the number of users Network Rail would need to train, Titus built custom server infrastructure within a cloud service — ensuring Network Rail had a platform that could easily scale to handle the daily increase in the number of users accessing training with no loss of performance.

Monetising access to courses and content

To provide an opportunity for NR to grow the number of products in their offering, as well as recover some of the cost of creating eLearning products (a saving for the taxpayer) Titus integrated the Moodle Workplace learning environment with an eCommerce solution —allowing NR to offer paid access to courses and learning programs based on one-time payments or subscriptions.

Delegating eLearning to local teams

Each sub-platform, or tenant, is managed centrally and allows Network Rail to easily deploy and update content across individual or multiple instances. Custom user roles with different capabilities and access privileges allow Network Rail to effectively delegate the day-to-day management of learning and development to local teams.

Mirroring NR’s organisational structure

Titus mapped the hierarchical structure of Moodle Workplace to replicate real-world line management and team leader relationships, ensuring managers can view, monitor and access reporting on the learning journey of their direct reports, taking ownership of their progress and performance.

As all sub-platforms or tenants are in the same Moodle Workplace learning environment, Network Rail can move learners from one sub-platform to another without losing data or progress records.

Powerful reporting facilitating data-driven decisions

NR is able to generate comprehensive reports within Moodle Workplace covering every aspect of how the platform is used, from enrolment to course completion to learning outcomes, with the integrated Intelliboard plugin providing advanced data visualisation and graphing tools.

Seamless integration with ERP software

Network Rail’s dedicated Moodle tenant integrates with the company’s Enterprise Resource Planning Software, to manage key staff information and competencies for each job role.

When NR onboards a new team member, an account is automatically created for them in Moodle Workplace — and any employee leaving the organisation has their access automatically revoked.

Learning paths to keep users on track

Network Rail uses Moodle Workplace to design learning paths for their staff and external providers, with different programs for each of their roles. Learning paths group together courses, automatically enrolling learners on the next course as they complete the previous one — ensuring compliance and progress towards role-specific learning goals.

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Phuong Nguyen Hong

Digital Marketing Executive

Super talented, unflappable and very funny, Phuong supports the whole marketing team in her role as Digital Marketing Executive. Phuong holds a bachelor’s degree in Business Administration and recently completed a master’s degree in Management and Marketing. Originally from Hanoi in Vietnam, Phuong is now based in the UK and climatising brilliantly to our weather and food.

Phuong owns a food review Instagram page as travelling and food are her passion. She also has a cute little french bulldog.

Ellie Sharkey

Head of Marketing

Ellie was the first woman to join Titus and has paved the way for many more since then. After studying for a degree in Fashion and Marketing, Ellie was lucky to find herself at fashion weeks and photoshoots.

Now she’s switched from talk of the front row to front end design and has brought loads of transferable knowledge to Titus. Ellie has also found a real passion for tech, especially in the learning sector, helping clients create positive change for their organisations.

Callum Barrett

Senior Brand Executive

As one of the youngest people at Titus but at the same time one of the oldest serving members of the team, Callum has graced Titus with his broad smile and positive attitude for over 5 years now. As a key member of the marketing team, Callum works across all areas, both on and offline, to ensure that all Titus brands and communication are on point.

After missing out on the opportunity to go to University the first time around, management encouraged him to enrol in our course alongside his work. He is now studying to achieve his Level 6 Diploma in Professional Digital Marketing.

Dec Connolly

Acquisition Marketing Manager

Always bringing innovation and new ideas, Dec studied a degree in Journalism but found his passion in digital marketing. Dec has also worked in marketing for one of the countries biggest retailers and within the property sector.

Outside work, Dec Co-founded a news publication where he collaborated with global brands like Uber, Amazon, BooHoo and countless SMEs.