Role: Full-time Operations Director, permanent role, Saltaire HQ – Hybrid (minimum 3 days per week in the office)
Salary: £65,000 – £80,000, dependent on experience – Share / Equity options (in lieu of higher-end salary)
Due to the nature of the role, candidates must be UK residents within commutable distance of West Yorkshire. Visa sponsorship is not available.
We are Titus, an award-winning provider of managed eLearning solutions, working with a broad range of clients including enterprise organisations, regulated sectors, and complex multi-stakeholder environments in the UK and internationally. Operating across 30+ countries, the business delivers hosted Learning Management Systems, implementation services, integrations, training, and ongoing support.
The company’s focus is on operational excellence: delivering high-quality, reliable learning platforms and services that reduce learning and development overheads, improve learner engagement, and deliver measurable value for customers.
Our purpose is to Empower People To Improve The World Through Learning. We achieve this by giving them the ability to learn and transform digitally. This work sees us partnering with a host of global customers, including CNN, Network Rail, the Labour Party, the Alan Turing Institute, and Dermalogica.
The Operations Director will be a core member of the Senior Leadership Team, accountable for the end-to-end delivery, support, and operational performance of the business. This role is weighted more towards implementation, service delivery, customer support, and operational effectiveness than pure software development management.
Strategy & Operations – you will report directly to the Managing Director, define and continuously improve operational strategy with a focus on efficiency, quality, productivity, and scalability. You will own operational planning, capacity management, budgeting, and drive delivery consistency and provide a quality service.
You will evaluate internal processes and customer journeys, identifying improvements to increase customer satisfaction and retention. You will review existing challenges and forecast projected challenges, developing strategies to mitigate business impact and continuously monitor performance.
People & Department Leadership – you will lead and develop team leaders and managers, embed a culture of quality, accountability, and continuous improvement and leverage AI tools across service delivery, reporting, and productivity. You will act as a point of escalation where necessary, setting clear metrics and ensuring retention, renewal and growth, while driving significant revenue generating activity.
Information Security – you will have Executive oversight of operational information and security controls (subject to confirmation).
There are too many reasons to list, but here’s a snapshot of what makes Titus a great place to work:
If you would like to discuss the opportunity further, please contact admin@tituslearning.com
Super talented, unflappable and very funny, Phuong supports the whole marketing team in her role as Digital Marketing Executive. Phuong holds a bachelor’s degree in Business Administration and recently completed a master’s degree in Management and Marketing. Originally from Hanoi in Vietnam, Phuong is now based in the UK and climatising brilliantly to our weather and food.
Phuong owns a food review Instagram page as travelling and food are her passion. She also has a cute little french bulldog.
Ellie was the first woman to join Titus and has paved the way for many more since then. After studying for a degree in Fashion and Marketing, Ellie was lucky to find herself at fashion weeks and photoshoots.
Now she’s switched from talk of the front row to front end design and has brought loads of transferable knowledge to Titus. Ellie has also found a real passion for tech, especially in the learning sector, helping clients create positive change for their organisations.
As one of the youngest people at Titus but at the same time one of the oldest serving members of the team, Callum has graced Titus with his broad smile and positive attitude for over 5 years now. As a key member of the marketing team, Callum works across all areas, both on and offline, to ensure that all Titus brands and communication are on point.
After missing out on the opportunity to go to University the first time around, management encouraged him to enrol in our course alongside his work. He is now studying to achieve his Level 6 Diploma in Professional Digital Marketing.
Always bringing innovation and new ideas, Dec studied a degree in Journalism but found his passion in digital marketing. Dec has also worked in marketing for one of the countries biggest retailers and within the property sector.
Outside work, Dec Co-founded a news publication where he collaborated with global brands like Uber, Amazon, BooHoo and countless SMEs.
