Updated: 23rd March 2020
In this time of global uncertainty, we wanted to further update our customers, partners, and the wider community, with how we’re dealing with Covid-19.
First and foremost, we’d like to extend our thoughts and best wishes to all those currently affected by the pandemic (which we know includes nearly everybody reading this!) and hope everyone remains safe and sensible.
As a business whose primary service is providing digital platforms to facilitate online learning and development, we’ve of course had a large number of clients move the majority, or all, of their learning online using our Moodle-based Learning Management System. We have seen increased spikes in traffic, additional support calls, and further functionality required to continue as close to ‘business as usual’. This has of course been a challenging time for all involved, but we are pleased to have seen a number of ‘success stories’ throughout this time.
We have also seen an increase in the demand for virtual classroom tools to continue distance learning. We are pleased to be able to work alongside our partners Blindside Networks to offer BigBlueButton as a solution for this and have both free and paid for options.
For any customers reading this, you will already be aware of the extra measures we’ve put in place to deal with the increased capacity required for additional users and more frequent use. We have pre-empted any potential outages by increasing resources for hosting where necessary, and are in regular contact with those depending on the LMS most heavily. We’re fortunate to have a scalable, cloud-based hosting infrastructure in place, which is really helping our customers and internal staff. Our support team is working tirelessly to respond to queries as quickly as possible, and we extend our thanks to our customers for their patience and understanding throughout this period.
In terms of our team and working arrangements, for some time we have employed a flexible/home working scheme, and therefore all of our team are comfortable and familiar with this. We have now moved everyone to home working and are utilising all the best tools including Zoom, Slack, Jira, Google Apps, and many more, to ensure our business can run as normal. We have undergone full deep-cleaning within our offices, and are doing everything else we can to ensure the health and safety of our staff, and to minimise any potential disruption to our service. We are continuing with hiring plans and are delighted to have a new Digital Marketing Exec joining us today, followed by two more in our support and service desk team thereafter.
During this time of concern, we are trying to keep as positive as possible, and although our quarterly face-to-face social event won’t be going ahead, we’re going to be holding a ‘virtual social’ so the team can get together online. During the virtual social we’re going to be running a fundraiser with all proceeds going towards supporting the wonderful NHS Staff. We’ll share further details on this in the coming weeks.
For any questions, please feel free to email email@example.com and we’ll get back to you as soon as possible.
Thanks for reading,
Seb and Mike