COVID-19 Update

March 23, 2020

Updated: 23rd March 2020

In this time of global uncertainty, we wanted to further update our customers, partners, and the wider community, with how we’re dealing with Covid-19.

First and foremost, we’d like to extend our thoughts and best wishes to all those currently affected by the pandemic (which we know includes nearly everybody reading this!) and hope everyone remains safe and sensible

Online learning

As a business whose primary service is providing digital platforms to facilitate online learning and development, we’ve of course had a large number of clients move the majority, or all, of their learning online using our Moodle-based Learning Management System. We have seen increased spikes in traffic, additional support calls, and further functionality required to continue as close to ‘business as usual’. This has of course been a challenging time for all involved, but we are pleased to have seen a number of ‘success stories’ throughout this time.

Virtual classrooms

We have also seen an increase in the demand for virtual classroom tools to continue distance learning. We are pleased to be able to work alongside our partners Blindside Networks to offer BigBlueButton as a solution for this and have both free and paid for options.

Customer support

For any customers reading this, you will already be aware of the extra measures we’ve put in place to deal with the increased capacity required for additional users and more frequent use. We have pre-empted any potential outages by increasing resources for hosting where necessary, and are in regular contact with those depending on the LMS most heavily. We’re fortunate to have a scalable, cloud-based hosting infrastructure in place, which is really helping our customers and internal staff. Our support team is working tirelessly to respond to queries as quickly as possible, and we extend our thanks to our customers for their patience and understanding throughout this period.

Team Titus

In terms of our team and working arrangements, for some time we have employed a flexible/home working scheme, and therefore all of our team are comfortable and familiar with this. We have now moved everyone to home working and are utilising all the best tools including Zoom, Slack, Jira, Google Apps, and many more, to ensure our business can run as normal. We have undergone full deep-cleaning within our offices, and are doing everything else we can to ensure the health and safety of our staff, and to minimise any potential disruption to our service. We are continuing with hiring plans and are delighted to have a new Digital Marketing Exec joining us today, followed by two more in our support and service desk team thereafter.

Giving back

During this time of concern, we are trying to keep as positive as possible, and although our quarterly face-to-face social event won’t be going ahead, we’re going to be holding a ‘virtual social’ so the team can get together online. During the virtual social we’re going to be running a fundraiser with all proceeds going towards supporting the wonderful NHS Staff. We’ll share further details on this in the coming weeks.

For any questions, please feel free to email and we’ll get back to you as soon as possible.

Thanks for reading,

Seb and Mike


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Phuong Nguyen Hong

Digital Marketing Executive

Super talented, unflappable and very funny, Phuong supports the whole marketing team in her role as Digital Marketing Executive. Phuong holds a bachelor’s degree in Business Administration and recently completed a master’s degree in Management and Marketing. Originally from Hanoi in Vietnam, Phuong is now based in the UK and climatising brilliantly to our weather and food.

Phuong owns a food review Instagram page as travelling and food are her passion. She also has a cute little french bulldog.

Ellie Sharkey

Head of Marketing

Ellie was the first woman to join Titus and has paved the way for many more since then. After studying for a degree in Fashion and Marketing, Ellie was lucky to find herself at fashion weeks and photoshoots.

Now she’s switched from talk of the front row to front end design and has brought loads of transferable knowledge to Titus. Ellie has also found a real passion for tech, especially in the learning sector, helping clients create positive change for their organisations.

Callum Barrett

Senior Brand Executive

As one of the youngest people at Titus but at the same time one of the oldest serving members of the team, Callum has graced Titus with his broad smile and positive attitude for over 5 years now. As a key member of the marketing team, Callum works across all areas, both on and offline, to ensure that all Titus brands and communication are on point.

After missing out on the opportunity to go to University the first time around, management encouraged him to enrol in our course alongside his work. He is now studying to achieve his Level 6 Diploma in Professional Digital Marketing.

Dec Connolly

Acquisition Marketing Manager

Always bringing innovation and new ideas, Dec studied a degree in Journalism but found his passion in digital marketing. Dec has also worked in marketing for one of the countries biggest retailers and within the property sector.

Outside work, Dec Co-founded a news publication where he collaborated with global brands like Uber, Amazon, BooHoo and countless SMEs.