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How Millboard Built a Scalable Digital Training Program for a Worldwide Installer Network 

How Millboard Built a Scalable Digital Training Program for a Worldwide Installer Network

“Titus have demonstrated the qualities we were hoping for in a partner throughout – deep expertise in digital learning and a solution-focused mindset.”

Sam Cockeram, Senior Head of International Sales & Global Strategic Accounts

Result

Delivers consistent global training across 22 markets, ensuring high standards and stronger distributor engagement

Number of Learners

1,100+

Use Case

Manufacturing

System

Moodle Workplace

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Millboard is a premier UK-based manufacturer of high-end, wood-free composite decking and cladding. Known for perfectly marrying aesthetics and functionality, their products are featured in over 25 markets worldwide. Millboard’s premium solutions have been chosen for stunning residential properties and world-renowned locations, including Wimbledon’s Number One Court, Kew Gardens, the Natural History Museum in London, Café de Paris in Monaco, and major hospitality brands in the Middle East. 

The Challenge: Standardising Excellence Across a Global Network

Learning isn’t just an internal priority. Installers play a critical role in how our product is experienced by end users, so through our local distribution partners, ensuring they are well-trained, confident, and aligned with our minimum standards is very important.

Sam Cockeram, Senior Head of International Sales & Global Strategic Accounts

Millboard faced a major challenge in ensuring their premium products were experienced exactly as intended, no matter where in the world they were installed:

  • Maintaining Consistent Quality: Installers around the globe had different levels of experience and training, risking inconsistent installation results.
  • Diverse Technical Backgrounds: Some partners struggled with technology, making it difficult to adopt traditional digital learning solutions.
  • Global Scale: With distribution in over 25 markets, reaching every installer with the same level of training was complex.
  • Protecting the Brand Experience: The final customer experience depended on installers delivering the Millboard standard perfectly, every time.
  • Efficient Rollout: Traditional in-person training was costly and impractical for a widely dispersed network. 

The Solution: A Digital Partnership for Growth

Our objective was to find a partner who could help us deliver a professional, scalable, and engaging digital training experience purposed for a global installer network.

Sam Cockeram, Senior Head of International Sales & Global Strategic Accounts

Millboard turned to Titus, leveraging their expertise in digital learning to design and deploy a training platform tailored for a global installer network. 

The platform supports Millboard’s three-tiered user structure:

  • Millboard HQ: Full administrative control and oversight across all users and regions.
  • Distributors: Branded portals with admin rights, reporting, and delegated user management.
  • Installers: Restricted access to their assigned training and certificates.

Key features of the solution include:

  • Multi-tenant architecture enabling isolated, branded environments for each distributor while maintaining HQ oversight.
  • Role-based access control for precise permissions, ensuring users only access relevant content.
  • Advanced reporting and analytics to track engagement, completion, and performance across all user tiers.
  • Flexible content delivery with support for interactive H5P modules, assessments, and video-rich training content.
  • Scalable multimedia support to ensure smooth playback of video-heavy modules without compromising performance.
  • Fully managed service including hosting, technical support, and ongoing platform maintenance to ensure reliability at scale.

Results: Scalable Learning and Stronger Partnerships

The partnership between Millboard and Titus delivered a digital training program that transformed how Millboard’s installer network learns and operates:

  • Consistent Global Standards: Installers now follow the same high-quality procedures worldwide, protecting the premium Millboard brand experience.
  • Empowered Partners: Distribution partners quickly adopted the platform, using it not only for training but also as a resource to support their own teams.
  • Strengthened Relationships: Accessible, professional training has built trust and loyalty across Millboard’s installer network, deepening partnerships.
  • Scalable and Future-Ready: The platform is designed to grow, allowing Millboard to add new content, tools, and functionality as the network expands.
  • Operational Efficiency: A centralized digital solution reduced the need for costly in-person training while ensuring every user gains the same high-quality learning experience.

It has been a genuinely collaborative experience. Titus have demonstrated the qualities we were hoping for in a partner throughout - deep expertise in digital learning and a solution-focused mindset. They’ve also shown great levels of support around the essentials, going above and beyond to help ensure the platform launch was as smooth as possible.

Sam Cockeram, Senior Head of International Sales & Global Strategic Accounts

Through this strategic partnership with Titus, Millboard has built a scalable digital infrastructure that ensures installers worldwide deliver exceptional results. The initiative not only supports consistent quality but also strengthens relationships with Millboard’s global partners—laying the foundation for continued success in delivering world-class projects.

“We’re excited about the long-term potential of what we’ve built together, with more expected to come through this platform in time ahead.”

Sam Cockeram, Senior Head of International Sales & Global Strategic Accounts @Millboard

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Phuong Nguyen Hong

Digital Marketing Executive

Super talented, unflappable and very funny, Phuong supports the whole marketing team in her role as Digital Marketing Executive. Phuong holds a bachelor’s degree in Business Administration and recently completed a master’s degree in Management and Marketing. Originally from Hanoi in Vietnam, Phuong is now based in the UK and climatising brilliantly to our weather and food.

Phuong owns a food review Instagram page as travelling and food are her passion. She also has a cute little french bulldog.

Ellie Sharkey

Head of Marketing

Ellie was the first woman to join Titus and has paved the way for many more since then. After studying for a degree in Fashion and Marketing, Ellie was lucky to find herself at fashion weeks and photoshoots.

Now she’s switched from talk of the front row to front end design and has brought loads of transferable knowledge to Titus. Ellie has also found a real passion for tech, especially in the learning sector, helping clients create positive change for their organisations.

Callum Barrett

Senior Brand Executive

As one of the youngest people at Titus but at the same time one of the oldest serving members of the team, Callum has graced Titus with his broad smile and positive attitude for over 5 years now. As a key member of the marketing team, Callum works across all areas, both on and offline, to ensure that all Titus brands and communication are on point.

After missing out on the opportunity to go to University the first time around, management encouraged him to enrol in our course alongside his work. He is now studying to achieve his Level 6 Diploma in Professional Digital Marketing.

Dec Connolly

Acquisition Marketing Manager

Always bringing innovation and new ideas, Dec studied a degree in Journalism but found his passion in digital marketing. Dec has also worked in marketing for one of the countries biggest retailers and within the property sector.

Outside work, Dec Co-founded a news publication where he collaborated with global brands like Uber, Amazon, BooHoo and countless SMEs.