How Frive achieved 85% compliance in 7 days
Founded by George Taylor in 2016, the company’s mission – short for “Food to Thrive”
Result
Rapid adoption with 85% compliance within the 1st week of launch
Number of Learners
500+
Use Case
Compliance
Upskilling
System
Totara
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Founded by George Taylor in 2016, the company’s mission – short for “Food to Thrive”- is to make nutrient-dense, chef-prepared eating effortless for busy professionals and families. Unlike traditional meal kits that require cooking, Frive provides ready-to-eat, 100% natural meals that are macro-balanced, free from ultra-processed foods (UPFs), and delivered in sustainable packaging.
Having already delivered over 20 million meals, Frive has positioned itself as a market leader in the “convenience meets quality” space, backed by high-authority endorsements from figures like Rita Ora and Simon Pegg.
The challenge: The "Governance Gap"
Frive is currently navigating a period of hyper-growth. For a leader in the healthy food and logistics sector, rapid expansion introduces a critical business risk: The Governance Gap. With a surge in new hires and a high-velocity warehouse environment, the board-level objective was clear: Scale without compromise. Frive needed to maintain strict food hygiene standards and health & safety protocols while simultaneously fostering a unified, positive company culture.
The legacy challenge wasn’t just “training” – it was Risk Mitigation. Frive required a “Single Source of Truth” to ensure that every team member, from the production line to the head office, was compliant, capable, and connected to the company’s mission from day one.
The solution: "My Frive" (A Bespoke Totara TXP)
Titus partnered with Frive to architect “My Frive,” a high-performance learning ecosystem powered by the Totara Talent Experience Platform (TXP). The solution was designed to bridge the gap between “deskless” warehouse operations and corporate growth goals.
- Automated Compliance Engine: Leveraging Totara’s Dynamic Audiences, the platform automatically triggers mandatory Food Safety and Hygiene pathways based on job roles, ensuring zero “compliance leakage” during rapid hiring phases.
- Mobile-First “Anywhere” Access: Recognising that the warehouse team is rarely at a desk, the UI/UX was optimised for mobile devices, enabling team members to complete training and access resources on the go.
- A Culture of “Friving”: To move beyond “tick-box” learning, Titus curated a library of over 600 courses. This balances mandatory governance with aspirational personal development, weaving learning into the “daily fabric” of work.
- Real-Time Board Oversight: The Totara dashboard provides leadership with instant visibility into completion rates, allowing for proactive management of operational risk.
Aaron McCarter, Head of Learning and Development, Frive on building an efficient L&D function in a high-growth business
The "Week One" Impact
The launch of My Frive delivered immediate, board-level results that redefined the internal standard for digital transformation.
“This remarkable response speaks volumes about the culture we are fostering at Frive. Learning is no longer an isolated task— it’s woven into the fabric of our daily work, and it’s fantastic to see how our team embraces this opportunity to flourish! 🌟”
– Aaron McArter, Head of Learning and Development @Frive
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Phuong Nguyen Hong
Digital Marketing Executive
Super talented, unflappable and very funny, Phuong supports the whole marketing team in her role as Digital Marketing Executive. Phuong holds a bachelor’s degree in Business Administration and recently completed a master’s degree in Management and Marketing. Originally from Hanoi in Vietnam, Phuong is now based in the UK and climatising brilliantly to our weather and food.
Phuong owns a food review Instagram page as travelling and food are her passion. She also has a cute little french bulldog.
Ellie Sharkey
Head of Marketing
Ellie was the first woman to join Titus and has paved the way for many more since then. After studying for a degree in Fashion and Marketing, Ellie was lucky to find herself at fashion weeks and photoshoots.
Now she’s switched from talk of the front row to front end design and has brought loads of transferable knowledge to Titus. Ellie has also found a real passion for tech, especially in the learning sector, helping clients create positive change for their organisations.
Callum Barrett
Senior Brand Executive
As one of the youngest people at Titus but at the same time one of the oldest serving members of the team, Callum has graced Titus with his broad smile and positive attitude for over 5 years now. As a key member of the marketing team, Callum works across all areas, both on and offline, to ensure that all Titus brands and communication are on point.
After missing out on the opportunity to go to University the first time around, management encouraged him to enrol in our course alongside his work. He is now studying to achieve his Level 6 Diploma in Professional Digital Marketing.
Dec Connolly
Acquisition Marketing Manager
Always bringing innovation and new ideas, Dec studied a degree in Journalism but found his passion in digital marketing. Dec has also worked in marketing for one of the countries biggest retailers and within the property sector.
Outside work, Dec Co-founded a news publication where he collaborated with global brands like Uber, Amazon, BooHoo and countless SMEs.