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Meet The Team – Jess

Meet the team - Jess

In this latest instalment of our Meet The Team series, we introduce Jess. 

Jess started at Titus in late 2020 as a Customer Success Manager. She is responsible for managing the relationship of our clients, supporting them through their initial consultation, delivery, testing, and sign-off as well as  providing ongoing support. 

A key part of her remit is ensuring that customer service level agreements are met at all times whilst delivering the best possible experience to the customer. Ultimately, Jess’ responsibility is to drive and manage client satisfaction and retention, whilst ensuring the on-going success of their Moodle platform and the positive impact on their training. 

Below we sat down with Jess to learn more about her past work experiences, what she enjoys most about working at Titus, and her interests outside of the office. 

What are your past work experiences?

I have worked within the e-learning/digital learning industry for over 4 years now, and I’m passionate about the power of technology and how this has had a positive impact on workplace learning. I have managed relationships with reputable brand names such as Adidas and delivered fascinating digital transformation projects, which have helped to define learning and deliver impactful solutions that evolve organisations. My most memorable project was on the topic of ‘Growth Mind-set’, influencing and empowering employees to take a ‘growth mindset’ approach to their learning and development in workplace scenarios, rather than having a fixed mindset.

What attracted you to the role at Titus?

The company culture and values such as flexibility and responsibility are values I personally believe in and deem important both in my personal life and professional career. I really enjoy working within a company environment with like-minded colleagues, all working collaboratively to achieve the same mission.

What do you enjoy most in the role?

Taking full ownership and making it my own! I love making it my own (which Titus has given me the autonomy to do) and using my previous expertise to shape processes, which ultimately drive customer satisfaction and retention. 

Your top 3 favourite Podcasts/Books?

Where the Crawdads Sing by Delia Owens, 

The Tattooist of Auschwitz by Heather Morris

Vox by Christina Dalcher

What are your interests outside of the office?

I am a freelance make-up artist, for both occasion wear and bridal. I am extremely passionate about make-up, the creativity it brings, empowering women through the power of make-up and learning/keeping up to date with the latest trends.

I have a new-found extreme love for dogs, since getting my puppy Parker and find dog training fascinating. 

I also enjoy keeping active and ensuring I look after my own mental health and well-being, whether that’s doing HITT workouts or taking long walks in the countryside on a weekend.

If you could pick up a new skill in an instant, what would it be?

It would have to be a combination of interior design and DIY! Due to my creative nature, I really enjoy decorating/renovating my house; colour schemes, soft furnishings and so on… but to achieve my visions, I am heavily reliant on my Dad’s many talents in all things ‘handy’. It would be great if I could learn to do some things myself, to ease this burden!

Do you have any favourite quotes?

‘Be yourself, everyone else is already taken’

‘Life isn’t about finding yourself. Life is about creating yourself’ – George Bernard Shaw.

 

Jess has made an incredible difference since she started, and we’re excited to see this grow with time. If you would like to learn more about her role or to speak to us about our Moodle or Moodle Workplace solutions, get in touch below.

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Phuong Nguyen Hong

Marketing Assistant

Super talented, unflappable and very funny, Phuong supports the whole marketing team in her role as Marketing Assistant. Phuong holds a bachelor’s degree in Business Administration and recently completed a master’s degree in Management and Marketing. Originally from Hanoi in Vietnam, Phuong is now based in the UK and climatising brilliantly to our weather and food.

Phuong owns a food review Instagram page as travelling and food are her passion. She also has a cute little french bulldog.

Ellie Sharkey

Head of Marketing

Ellie was the first woman to join Titus and has paved the way for many more since then. After studying for a degree in Fashion and Marketing, Ellie was lucky to find herself at fashion weeks and photoshoots.

Now she’s switched from talk of the front row to front end design and has brought loads of transferable knowledge to Titus. Ellie has also found a real passion for tech, especially in the learning sector, helping clients create positive change for their organisations.

Callum Barrett

Marketing Executive

As one of the youngest people at Titus but at the same time one of the oldest serving members of the team, Callum has graced Titus with his broad smile and positive attitude for over 5 years now. As a key member of the marketing team, Callum works across all areas, both on and offline, to ensure that all Titus brands and communication are on point.

After missing out on the opportunity to go to University the first time around, management encouraged him to enrol in our course alongside his work. He is now studying to achieve his Level 6 Diploma in Professional Digital Marketing.

Dec Connolly

Digital Marketing & Web Manager

Always bringing innovation and new ideas, Dec studied a degree in Journalism but found his passion in digital marketing. Dec has also worked in marketing for one of the countries biggest retailers and within the property sector.

Outside work, Dec Co-founded a news publication where he collaborated with global brands like Uber, Amazon, BooHoo and countless SMEs.

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